Is the delivery charge
separate for delivery and pick/up?
No, the delivery charge is for both delivery
and pick-up.What color linens can I get?
Most solid colors are available in most
sizes, with enough notice.
What are your showroom hours?
Showroom hours are from 9 a.m. to 5 p.m.,
Monday through Friday. We are closed most major
holidays.
What are your delivery hours?
Our delivery crew usually starts at 7am
Monday through Friday. All orders are normally
complete by 5pm, but sometimes delays are
possible.
Can you deliver or pick-up any time
besides Monday through Friday 7am - 5pm?
Yes we can for an additional charge. The
charge will vary according to the size and
location of the order.
Can I specify my delivery time?
No. We do, however, allow you to specify
A.M., or P.M. delivery or pickup, depending of
the size of the order.
What size tents/canopies do you have?
Our tent/canopy sizes range between 10x10 to
100x270 in stock.
Do you have colored canopies?
Yes, we have a variety of blue/white,
red/white, and yellow/white canopies in various
sizes. We also have clear canopies available in
certain sizes.
Why must certain items be delivered?
For several reasons. First some are very
heavy and bulky. Second, certain items require
assembly. Third, to ensure the quality of the
products. Some do not transport our equipment
with the same respect that our delivery persons.
How big are your delivery trucks?
They range in size from pick-up trucks to 24
ft. crew cab box trucks, 13 ft. in height.
Please let us know before delivery if this is a
problem.
What do I need to place an order?
We require 50% of the total to reserve the
items. The balance is due one week prior to
delivery along with any changes. Linens however
must be confirmed 1 ½ weeks prior to delivery.
Do I need to clean the dishes?
No, but they must be rinsed to avoid
additional charges.
Is there tax on the order?
No, all items are tax free.
What times can I pick up or return my
order?
Any time between 9:30 a.m. and 4:30 p.m.,
Monday through Friday.
What size tent do I need for my party?
For seating only (no tables), 7 sq.ft. per
person is allowable. For sit down, 15 sq.ft. is
required by code and is acceptable. |